After WhatsApp come Facebook Messenger and WeChat. Worldwide, 2 billion people use WhatsApp at least once a month.This way you can optimize your performance! With WhatsApp Business you can keep an eye on your statistics, for example about sent and received messages. WhatsApp Business allows you to set up automatic responses, such as out-of-office messages, quick replies, and welcome messages. If you add your opening hours, customers know where they stand and you can set up automatic messages when you’re not there. You want to be able to answer 24/7, but not sit behind your screen 24/7. The fact that you can set opening hours is very nice about the company profile. Enter your website, address and email address here. In your company profile you can set a logo, add your company name and mention important information. Messaging tools to reply to customers quickly.Labels to organize your chats and messages so you can find them easily.Company profile to include important information such as the company’s address, email, and website.What is the functionality of WhatsApp for Business?Ĭurrently WhatsApp for Business offers the following features: Unlike the WhatsApp Business App, the WhatsApp Business API does not have its own front-end interface, but can be connected to customer communication solutions such as Steam-connect.
WHATSAPP BUSINESS USE PROFESSIONAL
The WhatsApp Business API is built for larger companies with professional customer communication teams. Therefore, it is not ideal for large, professional service teams. And it is not feasible to share one mobile device. The downside is that it only offers one seat per account.
From 2018, WhatsApp released WhatsApp for Business to let companies communicate with customers who are on the app. Although it is mainly a mobile app, it can also be used on a desktop. WhatsApp is a messaging app from Facebook where users can send text or voice messages and make voice and video calls. In addition, WhatsApp Business also offers additional options that make the solution even more interesting for companies. WhatsApp Business offers businesses all the features of the consumer WhatsApp version, such as voice messages, video calls and sharing photos, videos and documents. An excellent solution for companies to enable apps with customers and prospects. That is why WhatsApp for business was developed. WhatsApp, however, wants to prevent the platform from being misused for commercial purposes. How easy is it if you as a customer can just app to request some product information? Yet WhatsApp is not only great for communicating with family, friends or colleagues, but also extremely suitable as a contact channel for companies. The tool is most commonly used to keep in touch with friends and family. With over 2 billion daily users in 180 countries, WhatsApp is the most popular mobile contact channel in the world.
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